FAQs

I DIDN'T RECEIVE MY ORDER/SHIPPING CONFIRMATION EMAIL?

Please check your Spam and Junk folders as our Automated emails may have been marked incorrectly.
If you think you may have entered the wrong email in your checkout, then please contact us at: halcyonoutlet@gmail.com

 

DO YOU HAVE ANY DISCOUNT CODES?

We share many discount codes through our social channels. But we recommend subscribing to our newsletters!
Keep an eye out on our Facebook notifications and our Email Newsletter.

 

WHAT PAYMENT METHODS DO YOU OFFER?

Payments are taken in the checkout process. We offer payments through Paypal and Stripe.

 

CANCELLATION RIGHTS/DEFECTIVE OR FAULTY PRODUCTS

If for whatever reason you are not 100% happy, at any time within the first 30 days from receipt, feel free to contact us via email for a refund.

HOW DO I KNOW MY GEAR IS ON ITS WAY TO MY HOUSE?

Tracking numbers are emailed to the email account you used when ordering with our site. You should get an email as soon as the shipping company scans the package.

 

HOW SAFE IS MY PERSONAL INFORMATION?

Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check out process.
For further information on how we secure and use your information, please consult our Privacy Policy.

 

HOW LONG WILL IT TAKE TO ARRIVE?

Orders take between 2-4 weeks to reach your door.

 

DO YOU SHIP INTERNATIONALLY?

Yes!